Workshop Suite
SOLUTION: FLEXIBLE CONSULTANCY SERVICES
Sector: AUTOMATIVE
Platform Smart Drives Efficiency and Innovation at Truck Manufacturer
The Client
The customer is a leading provider of transport solutions, including trucks, buses, engines, and services. They focus on enhancing efficiency and sustainability, offering tailored solutions for various applications such as long-distance transport, urban operations, and construction.
The Challenge
The client faced a complex challenge, essential for aligning with regulatory compliance and preparing for the future of electric vehicles. The task involved supporting modern trucks that require frequent software updates and consolidating disparate data sources, previously managed through spreadsheets and paper logs, into a unified, measurable system. This transformation was crucial to enhancing service efficiency and meeting evolving client expectations. The project covered 72 workshop sites across the UK, necessitating the integration of various platforms and processes into a cohesive system, in line with the company's global strategic vision. A robust and innovative solution was needed to streamline operations, ensure regulatory adherence, and support the growing electric vehicle market.
Platform Smart’s Solution Overview
Platform Smart implemented a comprehensive, customised solution for the client, addressing their specific regulatory and operational needs. Our approach involved a detailed plan coordinating three key elements: development and supply of hardware/software by the parent company, third-party hardware vendors, and collaboration with both company-affiliated and independent dealers.
We employed advanced diagnostic tools, centralised data systems, and agile methodologies to ensure flexibility and responsiveness. The project spanned 12 months, with phased milestones ensuring continuous progress. Challenges, such as managing vendor dependencies and logistics, were met with proactive coordination and strategic planning. Despite these challenges, our team ensured a seamless rollout, maintaining project integrity and exceeding expectations.
The Outcome
The project delivered significant results for the client, including a 30% reduction in service downtime and a 25% increase in proactive maintenance. Platform Smart's solution improved both efficiency and operational performance.
“Platform Smart’s approach to Workshop Suite was to logically organise and present to the stakeholder team with the rollout plan. This effectively allowed the stakeholder team to make effective decisions in the rollout process.”
THE CLIENT
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